Terms and Conditions

* Some conditions may apply

The following terms apply to select offers and features shown on this website, including Comfort Club benefits, 15YR Warranty, Lifetime Repair, and Flexible 0 Percent Payment Options. All offers are available only to customers within Affordable Comfort’s regular service area and may change without notice.

Comfort Club Benefits

Unlimited Number of Service Calls

• "Unlimited" means there is no set cap on the number of times an active Comfort Club member can request service visits during the membership term.
• Standard diagnostic and repair charges still apply unless otherwise specified in your chosen Comfort Club plan.
• Member discounts on repairs (as outlined in the plan) are applied to eligible repairs.

After-Hours / Weekend Repairs

• After-hours and weekend service is available for urgent comfort or safety issues and is subject to technician availability.
• Additional after-hours or emergency fees may apply; where applicable, Comfort Club repair discounts are applied to eligible charges.
• Response times are not guaranteed, but Comfort Club members receive priority over non-plan customers.

Diagnosis of Primary Heating and/or Cooling Equipment

• Refers to the main furnace, boiler, heat pump or central air conditioner serving the home.
• Diagnosis includes technician travel, assessment, and recommendations; repairs, parts, and additional work are billed separately, less any applicable Comfort Club discounts.
• Additional systems or accessories are covered only as specified in the member’s selected plan.

Priority Service and 24/7 Support Centre

• Members have access to a 24/7 support centre to schedule service, report issues, and receive basic troubleshooting by phone.
• On-site visits are completed during regular hours or after-hours based on urgency and technician availability.
• Comfort Club members are scheduled ahead of non-plan customers whenever possible.

Comfort Club General Conditions

• Benefits apply only while membership is active and payments are up to date.
• Benefits are non-transferable to another property and may not be combined with all other offers.

15YR Warranty*

• 15-year warranty applies only to qualifying new equipment installations completed by Affordable Comfort and clearly noted as eligible on your quote/invoice.
• Warranty includes manufacturer parts coverage plus Affordable Comfort labour coverage as specified in your installation documents.
• Customer responsibilities:
• Register equipment if required by the manufacturer.
• Maintain the equipment according to manufacturer recommendations (filter changes, annual service) performed by Affordable Comfort or another licensed contractor.
• Warranty excludes consumables (filters, batteries, pads), cosmetic damage, damage due to misuse, neglect, acts of nature, or operation outside manufacturer specifications.

Lifetime Repair*

• Lifetime repair applies only to the specific part and repair completed by Affordable Comfort on the invoice date.
• Coverage is valid for as long as you own the home where the repair was performed, provided the equipment is properly installed, used, and maintained.
• If the same part fails again under normal use, we will repair or replace that part at no additional charge for the part itself. A diagnostic or dispatch fee may apply.
• Failures caused by different components, pre-existing issues, system-wide problems, neglect, misuse, unauthorized alterations, or acts of nature are not covered.

Flexible 0 Percent Payment Options* (Financing OAC)

• 0 percent payment options are available on approved credit (OAC) through third-party financing partners on select equipment and services.
• Eligibility, term length, payment amount, and any admin fees are defined in your financing agreement and may vary by promotion, product, and credit profile.
• Not all customers or products will qualify; if you are not approved, other payment options may be available.
• Late or missed payments may void promotional 0 percent terms and result in interest or fees charged by the financing provider.
• Affordable Comfort is not the lender and is not responsible for decisions made by the financing provider.

Text Messaging (SMS) Terms

Affordable Comfort Customer Care Texts. When you give us your mobile number, you may receive text messages from Affordable Comfort about your service request, appointments, estimates and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also call us at 705-503-4328. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

General

• All prices and offers are in Canadian dollars (CAD).
• Offers may not be combined with certain other promotions or discounts unless stated otherwise in writing.
• All services are performed according to applicable codes, safety standards, and Affordable Comfort’s general Terms and Conditions and Privacy Policy.
• The terms in effect on your signed quote, contract, or membership agreement will apply to that specific job or membership term.